The taxes applied on your order are in accordance with the applicable taxes at the federal and provincial levels, depending on the delivery address associated with your order. If applicable, sales tax will also apply to shipping, return, handling and gift packaging. In case of return of an item for refund, the taxes paid for the purchase of this item will be refunded. However, you will not be refunded for taxes on shipping and handling fees as these charges are not refundable once the item has been shipped.
You do not have to create an account on your first purchase. You can place your order as a guest. However, in order to finalize your orders more quickly, check the status of your orders and access your wish list, we advise you to do so.
Pour tous les retours de marchandise, vous devez, dans un premier temps, nous envoyer une copie de votre facture originale ainsi qu’un message nous indiquant la raison du retour et toutes les informations concernant le modèle que vous voulez retourner (nom de modèle et de la compagnie, grandeur et couleur) afin de recevoir un numéro de retour. Vous devrez ajouter ce numéro de retour sur le colis que vous nous enverrez. Voici l’adresse de messagerie pour nous contacter : firstname.lastname@example.org
If you are not completely satisfied with your order or if an item you ordered has a defect, you have 7 days to make an exchange of equal value on our website, to request a credit note that will be valid in store as well as online, or a refund.
Yes, you can get a refund of your purchases online as soon as the merchandise is received in good condition with your pre-authorized return number or you present in store with your invoice and merchandise in good condition with label for a refund.