The taxes applied on your order are in accordance with the applicable taxes at the federal and provincial levels, depending on the delivery address associated with your order. If applicable, sales tax will also apply to shipping, return, handling and gift packaging. In case of return of an item for refund, the taxes paid for the purchase of this item will be refunded. However, you will not be refunded for taxes on shipping and handling fees as these charges are not refundable once the item has been shipped.
You do not have to create an account on your first purchase. You can place your order as a guest. However, in order to finalize your orders more quickly, check the status of your orders and access your wish list, we advise you to do so.
For all merchandise returns, you must first send us a copy of your original invoice and a message telling us the reason for the return and all the information about the model you want to return (model name and of the company, size and color) to receive a return number. You will need to add this return number on the package you send us. Here is the email address to contact us: firstname.lastname@example.org
If you are not completely satisfied with your order or if an item you ordered has a defect, you have 7 days to make an exchange of equal value on our website, to request a credit note that will be valid in store as well as online, or a refund.
Yes, you can get a refund of your purchases online as soon as the merchandise is received in good condition with your pre-authorized return number or you present in store with your invoice and merchandise in good condition with label for a refund.